How it works
How Spam Remediation works
From adding your numbers to watching for new flags, here is what happens, what you’ll see, and what we can’t control.
Why legitimate numbers get labeled as spam
Carriers and third-party call-labeling apps use automated systems to decide which calls look unwanted. Signals can include high call volume from a single number, many short or unanswered calls, reports from recipients, and numbers with little history. Each carrier and app uses its own methods, so the same number can look different depending on who is calling whom. In some cases, a call from a flagged number can be blocked or fail to connect, and the caller may hear a disconnected or not-in-service message even though the number works.
The process
Five steps from signup to steady state
- 1
Add your numbers
Paste or upload the numbers you place calls from. We confirm each one looks valid, remove duplicates, and show your price before you pay. You prepay in the portal, and your plan starts right away.
- 2
We check each number
We look up how each number is currently labeled and sort them into clean, flagged, and needs attention. You see the results in your portal.
- 3
We submit flagged numbers
For flagged numbers, we submit remediation requests through the channels that carriers and call-labeling services provide, and we follow up. Each source has its own process and timeline, and the final decision is theirs.
- 4
We keep watching
Labels can appear or return at any time. Your numbers stay on monitoring, and if a label shows up again, we respond and update your status.
- 5
You stay in control
Add numbers, remove numbers, and manage billing from your portal. When a question is bigger than the portal can answer, you can reach our team, including your Client Success Manager.
Your portal
What you’ll see
Number list and status
Every number on your account with its current label status, so you can see at a glance which ones are clean.
Remediation requests
Which numbers have been submitted, when, and where each request stands, without needing to ask anyone.
Label history
A record of how each number has been labeled over time, so patterns and repeat flags are easy to spot.
Plan and billing
Your plan, your rate, your invoices, and your payment method, along with the tools to add or remove numbers.
Honest limits
What remediation can and can’t do
What it can do
Surface labels you can’t see yourself, get flagged numbers in front of the carriers and services that apply them, and keep watching so repeat flags don’t go unnoticed.
What it can’t do
Guarantee a label is removed, control how long a review takes, or promise that people will answer. Calling patterns, list quality, and timing also affect results.
How long does it take?
Review times are set by carriers and labeling services, and they vary. We show you where each request stands so you aren’t guessing.
Ready to get your numbers checked?
Add your numbers, see your price, and get started today. No sales call needed. If you have a large account or a special setup, we’re glad to talk.